Privacy Policy
This Privacy Policy explains how Lave Auto Rapide collects, uses, and protects your personal information when you use our services or visit our site. Protecting your privacy is important to us.
Data We Collect
We may collect personal data from you when you use our services, either in person or through our online platform. This data may include:
Information you provide when booking a service, such as your name, contact details (like address, phone number, email, though we only use email/phone for service communication, not public contact), vehicle details (make, model, registration number), and payment information.
Information related to the services you request and receive from us (e.g., type of wash, detailing services).
Information automatically collected when you visit our site, such as your IP address, browser type, operating system, referring URLs, and browsing activity on our site.
How We Use Your Data
We use the collected data for various purposes:
To provide, operate, and maintain our car wash services.
To manage your bookings and appointments.
To process payments for services.
To communicate with you about your bookings, services, or any queries you may have.
To improve our services and our online platform.
To understand how our site is used and for analytical purposes.
To comply with legal obligations.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
The necessity to perform a contract with you (e.g., providing the car wash service you booked).
Our legitimate interests (e.g., improving our services, managing our business effectively), provided these do not override your fundamental rights and freedoms.
Your consent (e.g., for sending marketing communications, where required).
Compliance with legal obligations to which we are subject.
Sharing Your Data
We do not sell your personal data. We may share your information with trusted third parties who perform services on our behalf, such as payment processors or IT service providers, but only to the extent necessary for them to perform those services and in compliance with this policy and applicable laws. We may also disclose your information if required by law or in response to valid requests by public authorities.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under applicable data protection laws, you have rights regarding your personal data. These rights may include:
The right to access the personal data we hold about you.
The right to request correction of inaccurate personal data.
The right to request erasure of your personal data in certain circumstances.
The right to restrict the processing of your personal data.
The right to object to the processing of your personal data.
The right to data portability.
The right to withdraw consent at any time, where processing is based on consent.
The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and for technical purposes necessary for the operation of our site. You can manage your cookie preferences through your browser settings.
Data Security
We implement appropriate technical and organisational measures designed to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.
International Transfers
In some cases, your data may be processed or stored outside of your country of residence. When this occurs, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using standard contractual clauses approved by the relevant authorities.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Lave Auto Rapide
45 Rue du Faubourg
Marseille, Provence-Alpes-Côte d'Azur, 13008
France